Terms and Conditions

Terms and Conditions

1
Admissions
Komplete Genius Camp admissions policy is that when places are limited children will be admitted in the following order of preference:
  • Children will be admitted in chronological order of first application
  • If there are siblings
2
Payment

Payment is required in full to confirm your booking. It also confirms the acceptance of the booking “Terms and Conditions”

Payment is by BACS transactions details provided upon registration.
3
Confirmation
Your confirmation invoice will detail your children’s details, dates and amount due to Komplete Genius Camps. Please check it and let us know within 14 days if the details are not correct.
4
Cancellations
Cancellations must be made in writing at least two week prior to your child’s booking and can result in loss of your payment if not enough notice is given. Komplete Genius Camps regret that you will be charged for children unable to attend through sickness. This is because we would have already made provisions for them attending camp and may have turned custom away.
5
Exclusion
Depending on the severity of a child’s behaviour and if the problem cannot be resolved, staff will have no choice but to call the child’s parent or guardian and exclude the child from camp. In the event of exclusion the fee will be refunded.
6
Collecting Children
Parents and guardians are responsible for ensuring that they or an authorised person collect their children before the camp closes at 4.00pm. For the protection of your children, no child will be released to an unauthorised person. Each parent will be given a security number or password, and when collecting children, the authorised person should sign the attendance book, and be prepared to quote the security number/password? An additional charge of £5.00 per quarter hour will be made for any child who has not been collected by an authorised person by the time they are due to be collected.
7
Health and Safety
When registering your child you must specify any medical information to enable us to act appropriately and professionally. In order for us to maintain high standards of health and safety, children with certain medical or physical conditions may not be allowed to participate in some activities. We will work hard in providing alternative activities. All information given will be treated in complete confidence.
8
Child Protection
Komplete Genius staff have a duty to respond if they suspect a child in their care may be suffering from abuse, or if a child makes a disclosure about abuse. In this event, staff will follow Komplete Genius Clubs/Camps Child Protection Policy and contact the local area Child Protection Committee and act on their advice.
9
Staff
Komplete Genius Camps ratio of staff to children is 1:10. There will always be two members of staff with children at all times to comply with our health and safety standards.
10
Liability
Komplete Genius Camps are covered by public liability insurance; however we do not accept liability for loss or damage of personal items. It is the child/ parents responsibility for personal items brought on to the camp.
11
Programme Changes
Komplete Genius Camps reserves the rights to change advertised activities in the event of:
  • Unsuitable weather conditions
  • Failure of equipment
  • Building faults/ maintenance
  • Adapting for children with special needs
12
Complaints
It is of high importance to us that every child that attends our camp enjoys their time. We will carry out customer evaluation questionnaires to ensure that we maintain our high standards. If you or your child are not entirely satisfied with the service we provide then we want to be the first to know. The camp manager will deal with any complaint promptly and efficiently. All complaints will be recorded in our ‘complaints book’ along with our action plan to rectify the complaint. Please be assured your complaint will be taken very seriously.
13
Data Protection
At Komplete Genius Clubs/Camps we need to collect some personal details from you and your children on your registration so we can process your booking, such as names, ages, date of birth, addresses and any medical or dietary restrictions. All records will be kept in-line the GDPR. Please refer to our Privacy Notice for more information.