When booking with Komplete Genius programme a contract is formed between us. We are obliged to set out the ‘Terms & Conditions’ of that agreement below.
We have very high expectations of our camps and if for any reason we do not meet your expectations our staff will use their best judgement and work hard to put them right.
Komplete Genius admissions policy is that when places are limited children will be admitted in the following order of preference:
- Children will be admitted in chronological order of first application
- If there are siblings
Payment is required in full to confirm your booking. It also confirms the acceptance of the booking “Terms and Conditions”
Payment is by Debit/Credit Card or BACS transactions, details provided upon registration.
Your confirmation invoice will detail your child’s details, dates and amount due to Komplete Genius Ltd. Please check it and let us know within 14 days if the details are incorrect.
Cancellations must be made in writing 14 days prior to your child’s booking and can result in loss of your payment if not enough notice is given. Komplete Genius regret that you will be charged for children unable to attend through sickness. This is because we would have already made provisions for them attending the programme and may have turned custom away.
Depending on the severity of a child’s behaviour and if the problem cannot be resolved, staff will have no choice but to call the child’s parent or guardian and exclude the child from camp. In the event of exclusion, the fee will be refunded.
Parents and guardians are responsible for ensuring that they or an authorised person collect their child before promptly at the advertise closing time for your specific programme. For the protection of your children, no child will be released to an unauthorised person. Each parent will be given a security number or password, and when collecting children, the authorised person should sign the attendance book, and be prepared to quote the security number/password? An additional charge of £5.00 per quarter hour will be made for any child who has not been collected by an authorised person by the time they are due to be collected.
We may take photographs at our programmes that may be used for marketing and promotional purposes. If you’d rather your child was not included in these photos please state this in your registration form before the programme starts.
Health and Safety
When registering your child, you must specify any medical information to enable us to act appropriately and professionally. In order for us to maintain high standards of health and safety, children with certain medical or physical conditions may not be allowed to participate in some activities. We will work hard in providing alternative activities. All information given will be treated in complete confidence.
Komplete Genius staff have a duty to respond if they suspect a child in their care may be suffering from abuse, or if a child makes a disclosure about abuse. In this event staff will follow Komplete Genius Child Protection/Safe Guarding Policy and contact the local area Child Protection Committee and act on their advice.
Komplete Genius ratio of staff to children is 1:15.
Komplete Genius is covered by public liability insurance; however, we do not accept liability for loss or damage of personal items. It is the child/ parents’ responsibility for personal items brought on to the programme venue.
Komplete Genius reserves the rights to change advertised activities in the event of:
- Unsuitable weather conditions
- Failure of equipment
- Building faults / maintenance
- Adapting for children with special needs
It is of high importance to us that every child that attends our programmes enjoys their time. We will carry out customer evaluation questionnaires to ensure that we maintain our high standards. If you or your child are not entirely satisfied with the service we provide then we want to be the first to know. The programme manger or programme director will deal with any complaint promptly and efficiently. All complaints will be recorded in our ‘complaints book’ along with our action plan to rectify the complaint. Please be assured your complaint will be taken very seriously.
At Komplete Genius we need to collect some personal details from you and your child on your registration so we can process your booking, such as names, ages, date of birth, addresses and any medical or dietary restrictions. All records will be kept in the strictest of confidence and filed appropriately.